These Terms and Conditions govern your use of the H2O Water Purifiers website (Site), owned and operated by H2O international UK Ltd (H2O UK Ltd) and your relationship with H2O UK Ltd, we or us.
Please read this page carefully. If you do not accept the terms and conditions stated here, please do not register for or use the Site. H2O UK Ltd may revise these terms and conditions at any time by updating this posting.
You should visit this page periodically to review the terms and conditions because they are binding on you. Please note that to make a purchase on the Site, you are required to register as an authorised user on the site.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
You must inform us of any changes to the information that you provided when registering by updating your personal details.
When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.
If H2O UK Ltd has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Unauthorised use of the material may violate copyright, trademark and other laws. If you violate any of these terms, your permission to use the material automatically terminates and you must immediately destroy any copies you have made of the material.
No licence is granted to you in these Terms and Conditions to use any trademark of H2O International UK Ltd or its affiliated companies including, without limitation, the trademark H2O UK Ltd.
H2O International UK Ltd uses all reasonable efforts to ensure the contents of the website are accurate and up to date and that the website is available 24 hours a day. However, the material may contain inaccuracies or typographical errors, and H2O International UK Ltd makes no representations about the accuracy, reliability, completeness, or timeliness of the material software or links. Changes are periodically made to the website and may be made at any time. The website may be unavailable or access may be interrupted from time to time due to technical failure.
The website and material are provided on an ‘as is’ basis and H2O International UK Ltd makes no warranties of any kind. All warranties, terms and conditions are excluded, to the fullest extent permitted by law.
If your use of the website or the material results in the need for servicing or replacing equipment or data, H2O International UK Ltd is not responsible for those costs.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and H2O International UK Ltd ignores this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
H2O International UK Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have any queries please contact Customer Services using the using our email form or telephone: 0345 4599 973
Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which H2O International UK Ltd makes the products available to you (“Product Terms”).
The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery unless otherwise stated. All prices are subject to change without notice.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and us.
Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the checkout procedure. However, the time for delivery will not be essential to the contract between us. Parcels are dispatched to you by Royal Mail or courier service.
Returns of items
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at https://www.h2opurifiers.co.uk are covered by our 8-day money-back guarantee providing the Good/s are returned in the original packaging, be unused and in a saleable condition. Customer service representatives are available via our phone number 0345 4599 973.
If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Any goods wishing to be returned outside the 8 day period and within 21 days will only be accepted by our written agreement and may be subject to a restocking fee up to a maximum of 20%.
The cost of the return will be borne by the customer.
Any fees will be made clear at the time of authorising such returns on our part. This condition does not affect your rights on the return of faulty goods. Please e-mail or call our Customer Service Department within 8 days of the shipment date to receive authorisation and return instructions.
Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.
Your statutory rights are not affected.
Cancellation and changes
Please notify cancellation and changes to your order by using our email form. If your order has not been processed then it will be possible to cancel or amend the order as requested. However, if the order has been processed and despatched, then you may wish to return the items for a full refund less any carriage charges incurred.
You can pay by any Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have an order query, please e-mail us using the using our email form or telephone us: 0345 4599 973.